fbpx
 

FAQ

BAS Immortal collection bangles

YOUR QUESTIONS ANSWERED

If you have any questions about sizing, purchasing, returns or our bespoke design, limited collections and BAS Revival, please search our frequently asked questions.

 

If you can’t find what you’re looking for, please get in touch via our contact page.

My order hasn’t arrived, what should I do?

We will help you wherever we can, if you order doesn’t get to you. Once you have checked and tracked your parcel, in the instance that the postal service misplaces your parcel, we will manage the query for you and find out where the parcel is. Once resolved, we will either send through a replacement order or offer equivalent, if item not available anymore.

In the instance that you have given us an incorrect address, and parcel has been delivered and signed for accordingly, we are not liable for the loss or misplacement. You will need to manage the loss accordingly.

How can I track my order?

We send all our orders with a signed for service so that you can track your parcel where ever you live. We send individual orders using Royal Mail signed for delivery service. You simply need to go on their website and put in your tracking number.

In order to track your parcel internationally, please refer to your countries postal service for more information.