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FAQ

BAS Immortal collection bangles

YOUR QUESTIONS ANSWERED

If you have any questions about sizing, purchasing, returns or our bespoke design, limited collections and BAS Revival, please search our frequently asked questions.

 

If you can’t find what you’re looking for, please get in touch via our contact page.

Are your boxes recyclable?

We are launching a scheme with certain stockists around the country, and if you return your box in good condition to this stockist, you will receive a discount to spend in the stockist shop.

Otherwise, we can confirm that our boxes are recyclable. We pledge to reduce all our plastic waste and are trying to become plastic free in 2019.

Do you gift wrap?

All orders come in the BAS branded box, ribbons are set to be added for 2019 so we can guarantee a lovingly wrapped parcel. If you would like a handwritten BAS card to accompany your package, then please drop us a note while placing your order so that we can do this for you.

Can I buy a box from you?

Unfortunately, we don’t sell individual boxes. If you have any issues with a box that you have received then please email us and let us know so that we can send one through to you.

Will the box fit through a letterbox ?

Depending on which item you have ordered, but rings and bangles won't fit through a standard letterbox. We send all our orders using a signed delivery service to ensure that the package arrives safely to you.

Will my order arrive in a BAS black box?

Yes, all our orders will arrive in our signature BAS black box.