fbpx
 

FAQ

BAS Immortal collection bangles

YOUR QUESTIONS ANSWERED

If you have any questions about sizing, purchasing, returns or our bespoke design, limited collections and BAS Revival, please search our frequently asked questions.

 

If you can’t find what you’re looking for, please get in touch via our contact page.

Where is my order?

You will have a tracking number to check where your order is. In the instance that there is a problem, please email creations@blackandsigi.com

We can hopefully resolve the problem together.

My email is not being answered?

We try to answer all email enquiries within 24 hours. If this has not happened, we apologise and would ask that you email us again,  in case the email has been missed. You can also contact us by telephone for anything urgent.

I have an urgent order, can you send out as quickly as possible?

We get  that sometimes you may have ordered slightly late in order to reach your special loved one or be ready for an event. Don’t worry, we are here to help!

Once you have placed your order, if you forward your order to the team, we can put a note on it and try to send out in time to reach you for your special day/event.

I am having problems ordering from the website, can you help?

We are very sorry for the trouble that you are experiencing. Of course we can help, in order to make your ordering process easier. Please email us at creations@blackandsigi.com and we can process the order on a direct basis.