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FAQ

BAS Immortal collection bangles

YOUR QUESTIONS ANSWERED

If you have any questions about sizing, purchasing, returns or our bespoke design, limited collections and BAS Revival, please search our frequently asked questions.

 

If you can’t find what you’re looking for, please get in touch via our contact page.

How can I care for my BAS piece to prolong the life?

To prolong the life of our BAS jewellery we suggest:

Avoid spraying your piece with perfume, creams and hairspray. If you by accident do that it may erode the metal coating and cause tarnishing.

Avoid sunbathing, washing, cleaning or exercising with the jewellery on. Exposure to harsh chemicals, water, bright sunlight and perspiration will affect the quality and may cause damage.

Try your best not to wear your jewellery overnight (unless you are partying into the early hours of the morning).

Take your bangles and rings off using the base, not pulling at the bead.

Store away from air / environment to avoid silver darkening and avoid chains getting tangled. Even though our pieces are friendly, rubbing with other jewellery may damage the stones and metal.

Is it normal that for the plating to come away?

The items you receive should be in perfect condition with plating intact when they arrive. Over time there will be wear and tear on the plating on the areas where there is constant contact with the skin. This often depends on how well the piece is treated, the skin oils and environment you live in. To prolong your piece we suggest:

 

Avoid spraying your piece with perfume, creams and hairspray. If you by accident do that it may erode the metal coating and cause tarnishing.

Avoid sunbathing, washing, cleaning or exercising with the jewellery on. Exposure to harsh chemicals, water, bright sunlight and perspiration will affect the quality and may cause damage.

Try your best not to wear your jewellery overnight (unless you are partying into the early hours of the morning).

Take your bangles and rings off using the base, not pulling at the bead.

Store away from air / environment to avoid silver darkening and avoid chains getting tangled. Even though our pieces are friendly, rubbing with other jewellery may damage the stones and metal

If your item has arrived faulty, then please contact us at creations@blackandsigi.com, and we will make sure to sort the problem out for you.

Even when the plating wears in certain areas, the copper colour that shows through is actually an added layer to the jewellery and can look very pretty.

Do I have to pay for my repairs?

We access each repair on a unique basis, and depending on severity can advise on a case by case basis. There is a minimal repair charge of £5, which includes postage back to you.
If the item is beyond repair, we suggest you read our BAS revival scheme. Read all about it here.

Can I send back BAS piece that has broken, for repair?

We offer repairs on all our pieces. Please contact our care team creations@blackandsigi.com in order that we can log your repair. The process will take up to 14 days once we have received the item in the studio.