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FAQ

BAS Immortal collection bangles

YOUR QUESTIONS ANSWERED

If you have any questions about sizing, purchasing, returns or our bespoke design, limited collections and BAS Revival, please search our frequently asked questions.

 

If you can’t find what you’re looking for, please get in touch via our contact page.

Will my order arrive in a BAS black box?

Yes, all our orders will arrive in our signature BAS black box.

Where is my order?

You will have a tracking number to check where your order is. In the instance that there is a problem, please email creations@blackandsigi.com

We can hopefully resolve the problem together.

My email is not being answered?

We try to answer all email enquiries within 24 hours. If this has not happened, we apologise and would ask that you email us again,  in case the email has been missed. You can also contact us by telephone for anything urgent.

I have an urgent order, can you send out as quickly as possible?

We get  that sometimes you may have ordered slightly late in order to reach your special loved one or be ready for an event. Don’t worry, we are here to help!

Once you have placed your order, if you forward your order to the team, we can put a note on it and try to send out in time to reach you for your special day/event.

I am having problems ordering from the website, can you help?

We are very sorry for the trouble that you are experiencing. Of course we can help, in order to make your ordering process easier. Please email us at creations@blackandsigi.com and we can process the order on a direct basis.

Where do you source all your materials?

As part of the BAS pledge we try and source as much as we can, and support UK based companies. Where we are unable to do this, we research and find suppliers from all over the world.

Our BAS revival scheme is a perfect way to recycle old jewellery too, so in these cases our materials come from you guys.

Will the jewellery turn my skin green?

The reaction of your skin turning green, comes from the metal copper. As our wires and chains are plated, the base metal copper is protected and your skin should not turn green. In some cases, where plating has worn away and the area is in contact with your skin, you might experience some dis-colouring.  However, this also has a lot to do with the type of skin you have and whether it reacts to the metal.

Will the wires and chain tarnish?

All silver eventually tarnishes when exposed to oxygen, it is just the natural process of the precious metal. This is easily cleared up by polishing very lightly the piece using a silver cloth and an appropriate silver cleaner. Always be careful not to rub too hard, especially on the plated wires.

We also suggest a natural solution to cleaning the silver which is slightly less abrasive and uses natural products. Line a small bowl with tin foil, then put 1 tablespoon of bicarbonate of soda in the lined bowl. Add 2 tablespoons of cider vinegar on the bicarb, at this point it should fizz. Add boiling water and then place your silver pieces in the solution and leave there for up to 5 to 10 minutes. Once you can see the tarnishing disappear, take out and pat try, and using a soft cloth wipe away any excess water and any stubborn areas.

There is a difference between tarnishing and when the plating wears away, so don’t apply these cleaning methods if it is the latter.

What metals are your wires made of?

The core of our designs use plated copper wires. Our silver is a 10% sterling silver filled and the gold is a 9ct gold plating. We also use an enamel plated wire for our coloured wires in the Neptune range, for example.

For our luxury designs, we use 925 sterling silver wire and a 14ct gold filled wire. For a full explanation of how these wires are made up, please read our blog post here.

I’ve lost the BAS tag off my bangle, can I get this replaced?

We can send through a new tag at a price of £2. We will send through instructions on how to add this onto your bangle with the order.