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FAQ

BAS Immortal collection bangles

YOUR QUESTIONS ANSWERED

If you have any questions about sizing, purchasing, returns or our bespoke design, limited collections and BAS Revival, please search our frequently asked questions.

 

If you can’t find what you’re looking for, please get in touch via our contact page.

My order hasn’t arrived, what should I do?

We will help you wherever we can, if you order doesn’t get to you. Once you have checked and tracked your parcel, in the instance that the postal service misplaces your parcel, we will manage the query for you and find out where the parcel is. Once resolved, we will either send through a replacement order or offer equivalent, if item not available anymore.

In the instance that you have given us an incorrect address, and parcel has been delivered and signed for accordingly, we are not liable for the loss or misplacement. You will need to manage the loss accordingly.

How can I track my order?

We send all our orders with a signed for service so that you can track your parcel where ever you live. We send individual orders using Royal Mail signed for delivery service. You simply need to go on their website and put in your tracking number.

In order to track your parcel internationally, please refer to your countries postal service for more information.

I bought a piece of jewellery and it is too big, can I exchange for another size?

Yes, of course, we can. If this is completed within our 14 day policy then it is no problem as long as the item is still in stock. Please can you fill out the exchange and returns form and send over to creations@blackandsigi.com.

If there is an enquiry outside the 14 day policy, it will be dealt with on a case by case basis.

I’m unsure of what size I am, can you help?

Under each product, where a size needs to be confirmed, you will find an explanation of how to measure your size appropriately.

For bangle sizing, we have 4 different sizes S (19cm), M (20cm) , L (21cm) , and XL (22cm). The way we can gauge what size you will be is by tucking your thumb into your palm, and measuring around your hand knuckles. You can either measure using a soft tape measure or using a piece of string then using a ruler.

Alternatively, if you have a bangle already that you know fits well, measure the diameter from inside edge to inside edge. Compare this measurement with our table to work out your size.

S – Hand Circumference 19cm / Diameter

M– Hand  Circumference 20cm / Diameter

L – Hand  Circumference 21cm / Diameter

XL– Hand Circumference 22cm / Diameter

For our ring sizes  we have 4 standard sizes S, M, L, XL. The first step is to measure around the largest part of the finger where you would like to wear our piece. This is often either the knuckle or the bottom part of the finger. Then take this measurement and compare to our charts.

Alternatively, if you know your ring size, we also reference this on the size guide for ease.

Finally, you can measure the diameter of a ring you already have to reference your size.

S Finger circumference / ring size (UK) / Diameter

M

L

XL

What is the estimated delivery time?

We send our items 1stclass signed for. So once the piece has been processed, delivery time should be 2-3 days.

Worldwide Shipping

We are happy to offer a worldwide shipping service for all our customers in all corners of the globe. We send all our orders with a tracked service so that you can track your parcel where ever you live. We send individual orders using Royal Mail signed for delivery service. You simply need to go on their website and put in your tracking number. In order to track your parcel internationally, please refer to your countries postal service for more information.

Are your boxes recyclable?

We are launching a scheme with certain stockists around the country, and if you return your box in good condition to this stockist, you will receive a discount to spend in the stockist shop.

Otherwise, we can confirm that our boxes are recyclable. We pledge to reduce all our plastic waste and are trying to become plastic free in 2019.

Do you gift wrap?

All orders come in the BAS branded box, ribbons are set to be added for 2019 so we can guarantee a lovingly wrapped parcel. If you would like a handwritten BAS card to accompany your package, then please drop us a note while placing your order so that we can do this for you.

Can I buy a box from you?

Unfortunately, we don’t sell individual boxes. If you have any issues with a box that you have received then please email us and let us know so that we can send one through to you.

Will the box fit through a letterbox ?

Depending on which item you have ordered, but rings and bangles won't fit through a standard letterbox. We send all our orders using a signed delivery service to ensure that the package arrives safely to you.