FAQ

I am looking for a certain semi precious stone to be used, can you help with this?

Although we have our BAS drawers of many stones, we understand that particular semi precious stones have different meanings to you. Therefore, if you have an enquiry about this, please contact us and we can see if we have it in stock. If not, we will endeavour to source it for you from one of our suppliers in order to create your bespoke piece.

I would like a bespoke piece made, can you help?

We absolutely love receiving bespoke piece enquiries, as each one has a different story behind the reason for it. For all bespoke piece enquiries, please email creations@blackandsigi.com with your full contact details and ideas, and we will be in contact to discuss further.

Can I return/exchange my piece of BAS bought on the website at one of your stockists?

We can only exchange/return pieces that have been purchased on our website. For returns and exchanges for items bought at individual stockists, please refer to them directly for their policies.

Do you pay for my return postage?

If you have received a faulty piece of jewellery, or the item we have sent is incorrect then we cover the return of the BAS piece. Please fill out our returns form and follow process, making sure to write the reasons for the return.

If you have changed your mind, or you would like to exchange size then we don’t cover return postage.

Have you received my return yet?

Please note that a return or exchange takes up to 14 days to process from when we have received your return.

We suggest that your piece is set back to our studio with a tracked postage service in order that you are able to track your item, and when it was received in the studio.

I have been bought BAS as a gift, can I exchange for another piece?

We would be happy to help and exchange your BAS gift. Provided that you are able to let us know who purchased your gift, we will be able to check that the order falls within our returns and exchange policy of 28 days. No refunds can be made without a receipt as proof of purchase.

Vouchers can not be refunded.

How long will an exchange or refund take to process?

As soon as we have received your piece in the studio, it will take 14 days to process. The accounts team will then refund payment back in the same way as it was paid originally.

The size of my BAS piece doesn’t fit. Could I exchange for another piece/size?

Of course, you can. Please could you fill out our returns/exchange form, fill out and send back to us. We have a 28 day return and exchange policy, so as long as your order is within the time period, we will be able to process for you.

I would like to return my BAS piece, what is the process?

We are sorry to hear that our BAS piece wasn’t quite right. We have a 28 day return and exchange policy, so as long as your order is within the time period, we will be able to process for you.

To return or exchange your BAS piece, please download our returns form,  fill it all in and return back to the customer care team along with your BAS piece. As soon as we received your package we will process your return.

Please note, any pieces that are received outside the returns policy will not be processed.

I am an international customer and need to return my item, is the process different?

It makes no difference for us where you live! We want you to be happy with your piece, and therefore the same process applies to all our international customers.